Returns & Refunds

We want customers to understand the return conditions that apply before purchasing. Because eligibility can depend on the product and its condition, please contact us through our Contact page before sending any item back.

Return Requests

To request a return, provide your order number, the item you wish to return, and the reason for the request. We will provide instructions when a return is approved. Do not send merchandise to an address without receiving return instructions first.

Condition of Returned Items

Items approved for return should be returned in the condition required in the return instructions, with original packaging and included accessories when applicable. Items that have been used, altered, damaged after delivery, or returned incomplete may not qualify for a refund where permitted by law.

Hygiene-Sensitive Products

For health and hygiene reasons, certain opened or used personal-care, cosmetic, hair, eyelash, or similar products may not be eligible for return unless they arrived damaged, defective, incorrect, or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, or different from what was ordered, contact us promptly with the order number and relevant photos so the issue can be reviewed.

Refunds

Approved refunds are issued to the applicable original payment method where possible. Financial institutions may require additional processing time before a refund appears on an account.